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Case management is the process of planning and coordinating services for people with complex needs. It is a collaborative, team-based approach to address the needs of clients in order to achieve optimal outcomes. Case management is often used in long-term care settings, but it can also be used in any situation where someone requires help with multiple issues or needs.

What does case management mean in healthcare?

Case management is a branch of care services focusing on managing a person's health and social care needs. It can be used to manage the care of people with complex needs or requirements, such as those who have been diagnosed with mental health conditions, diabetes, or heart disease.

A case manager will usually work with other professionals, such as support workers, social workers, doctors and nurses. They may also be an independent worker who provides support on behalf of another organisation such as a local authority or voluntary agency.

The idea behind case management

The case manager works with the person or family, as well as other professionals and services, to coordinate their care so that they can achieve what they want in life. This might include things like finding housing or getting a job, but also includes things like taking their medication regularly or going to medical appointments on time. The idea is that if someone has good coordination between their health care provider(s) and other services, then they are more likely to stay healthy than if there were no coordination between these areas at all!

Examples of case management activities

The role of a case manager varies depending on their organisation but they often undertake similar activities including:

• assessing clients' needs;
• developing plans for meeting those needs;
• providing information about available services;
• coordinating referrals between agencies;
• advocating for clients where necessary (for example when dealing with landlords);
• monitoring progress towards achieving goals set by healthcare professionals.

Why is case management so important for people with complex needs and requirements

Case management services help people achieve their goals and maintain their independence, whether they're living in their own homes or in a supported living environment. They can also support them to stay in their own home as long as possible.

Conclusion

Working in case management can be very rewarding and is certainly the kind of work environment where every day is different. Priority Recruitment partners with case management companies across the UK, so we're the best place to look for a new role in this sector. Browse our jobs now or get in touch with our consultants.