Email mcfcretail@priorityrecruitment.co.uk (please only email once you have read the FAQ and below), or reply to your payslip; payslips@priorityrecruitment.co.uk 

If you have a query about the portal & how to use it, the guide might help.

Book absence on Flux, ensure you give a reason - blank requests will be rejected.

Call 07874 864566.  If we don't answer, leave a voicemail & send a follow up email. There is no time/day you shouldn't call.  I.e. Yes, still call at 2am, on bank holidays etc.  Thanks.  

Call 07874 864566. If we don't answer, leave a voicemail & send a follow up email. There is no time/day you shouldn't call.  I.e. Yes, still call at 2am, on bank holidays etc.  Thanks.  

Non-Matchday parking: Use car park near the store.

Matchday Parking : This must be pre-booked at least 72 hours in advance. Message us directly for this link or check your emails.

There is no free parking available at the Arndale store.

Please review the dress code here.

If you need a UCAS or employment reference, please direct them to email Priority Recruitment at mcfcretail@priorityrecruitment.co.uk or reference-request@priorityrecruitment.co.uk .

Telephone references will not be given.  We typically complete references within 2 business days.  If you need to put a specific name, Use Kieron Smithson, Head of HR.

At the Manchester City Store, we use a Time Attendance System (PEP). The system offers an app (FLUX) and by using this app you can view how many hours you have worked, fill in your work availability and confirm your work schedule.

Apple: https://apps.apple.com/gb/app/pep-me/id1414197462 

Android: https://play.google.com/store/apps/details?id=nl.nedapstaffingsolutions.pepapp 

YouTube support videos here: https://www.youtube.com/playlist?list=PLkeWM6Ev6E9yqrDowyzSRpVHHbC-5ksnK 

To check if you have already submitted your availability on the app, use the calendar icon in the top right:

You will be paid on Friday the week after your shift(s).

Weeks run Monday-Sunday, so for example, if you work on a Wednesday night, you will get paid 9 days later. If your shift is on Sunday, you will get paid 5 days later.

For current pay rates please see the main FAQ.

Payslips will generally be available in the portal Friday AM, however this can be up to 6pm Friday.  

The portal link is; https://priorityrecruitmentservices.evertime.co.uk/

The user guide for the portal is available here.

From 1st September 2024 payslips will come out from a new email address, please add payslips@priorityrecruitment.co.uk to your address book.  Whilst the mcfcretail@priorityrecruitment.co.uk email is your general contact, you can reply to the payslips email if you have a pay query.  

Holiday pay balances and requests are now made in the portal. 

https://priorityrecruitmentservices.evertime.co.uk/ The user guide for the portal is available here.

The cut off for guaranteed payment on Friday is 12:00 Tuesday*.  

Updates from 1st September 2024:

Calculate & Retain (existing model) 

Your holiday pay is calculated weekly and added to your holiday pay pot, each weeks accrual is available for pay out from the following week.  There is no time limit to claiming, if you leave your balance of holiday pay will be paid out to you.  This will be the default holiday holiday pay model.

Calculate & Pay (new option from Sept' 24.)

Your holiday pay is calculated and added to your payroll that week.  You will not accrue a pot of money, as it will be paid out instantly.  

To move to Calculate and Pay, please email mcfcretail@priorityrecruitment.co.uk to request the change. Requests made after 12:00 on Tuesday* will be actioned the following week.   

*During certain weeks (bank holidays/christmas etc) there maybe changes to cut off dates, which will be communicated in advance.  

Firstly, please try to ALWAYS have your clock-in card and use it at the start and end of each shift. If you do happen to forget to clock in/out/both then please email mcfcretail@priorityrecruitment.co.uk ASAP after finishing your shift, stating the date, times worked, breaks taken, hours worker & reason for missed clock and the manager you were reporting to on shift. We will then seek verification.

If you fail to clock in/out, you should anticipate being paid a week late due to the additional admin.

Missed clocks must be submitted no later than 6pm on Sunday.  

Template message:

Date: 31/02/2024

Start: 09:00

End: 17:00

Break: 30 minutes

Hours worked: 7.5 hours

Manager on Duty: Elizabeth

The MCFC policy is that staff who test positive for COVID-19 cannot work for 5 days from test. We have to adhere to this as we share the building.

Anything else (non-urgent): Email mcfcretail@priorityrecruitment.co.uk. or whatsapp us on the number/button below. 

Anything else (urgent): Call: 07874 864566.  If we don't answer, leave a voicemail & send a follow up email. 

Contact us on WhatsApp

We cannot opt out for you, you must follow the process provided by Nest: https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/opting-out/how-to-opt-out.html